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Every reply to your sequences lands in the inbox, on email and on LinkedIn. A reply stops the contact being emailed, so this is where a sequence hands the conversation back to you.
The inbox in three panes: a left rail of views and labels, a list of conversations with All, Unread and Reminders tabs above it, and one open thread showing its messages with a reply box underneath.

The inbox, with one conversation open.

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Find the reply you need

The rail on the left picks which collection you work through. Inbox holds every real conversation. Unlabeled holds replies nobody has described yet, and Needs approval holds AI-written replies waiting on a human. Under Filtered out sit Auto-replies and Bounces, so neither clutters the inbox. An automatic reply never stops a sequence. A hard bounce stops the contact being emailed at all. Three tabs above the list slice whatever the rail selected: All, Unread, and Reminders.

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Reply to a conversation

1

Open the conversation

Click it in the list. Its messages fill the reader, with the reply box underneath.
2

Write your reply

Type in the box. Templates inserts a saved reply, and the Suggestions switch finishes your sentences as you type.
3

Send it

Click Send reply. On a wide screen the button names the address it sends from instead.

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Let AI Assistant draft a reply

1

Ask for a draft

Click Draft a reply below the reply box. Add an optional steer, then click Generate.
2

Read what came back

The draft takes the reply box’s place, with a confidence meter and a line saying how closely to read it.
3

Change it, or ask again

Edit the text in place, or type a new steer and click Regenerate. Once you edit, Show original and Restore original appear.
4

Send it

Click Approve and send. Skip for now keeps the draft for next time, and Discard throws it away.
A draft never sends itself from this card. It waits for Approve and send, and Needs approval is where drafts queue up until someone gets to them.
Asking for a draft spends credits from your balance. The AI Assistant dialog says so before you click Generate.

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Good to know

Each sequence carries a Reply mode on its Settings tab.
  • Workspace default: follow whatever reply mode the workspace is set to
  • Reply as human: no AI drafts, every reply is written by a person
  • Co-pilot: a draft for every inbound message, held until someone approves, edits or discards it
  • Auto-pilot: high-confidence drafts send without review, and anything the model is unsure about still waits for you
Click Filters at the top of the rail. It offers three fields: Sequence, Mailbox, and Sender profile.Each field has an Is and an Isn’t tab. Is keeps one value, Isn’t leaves a set of them out. The button counts your active filters, and the cross beside it clears them all at once.
The rail’s Labels section lists your labels, and clicking one shows only its conversations. Use Labels in a thread’s header to tag the conversation you are reading, or to create a new label.The Auto-label switch sits beside the heading. On, it reads each new reply and applies one of the built-in labels, but only when it is highly confident. Off, new replies wait in Unlabeled until a person describes them.
Uncertain replies stay in Unlabeled either way. The switch decides whether the confident ones get labeled for you.
Click Snooze in a thread’s header and pick a preset, or Pick a date and time… for something specific. The conversation waits in Reminders and comes back at its time. A new reply brings it back immediately, and Cancel snooze undoes it.The reply box has its own version. Set If no reply before you send, and the conversation returns to you if nobody answers by then. It is off by default, and an inbound reply clears it.
Click Forward this message on the message you want to pass on, then enter one or more addresses and an optional note.A forward goes out as a new email, not inside this conversation. A reply to it comes back to you, never to the contact, and any attachments come along. You cannot forward to the contact’s own address.
Both live in the thread’s header. Do not contact opens Never contact this person again?, which lists the active sequences it stops before you confirm.Delete thread removes the conversation and its messages from Oneprofile. The contact, their sequence, and the do-not-contact list are untouched. A new reply starts a fresh conversation.
Neither can be undone from the inbox. Read what each dialog says it changes before you confirm.
The send button reads Queue on LinkedIn instead of Send reply. The message goes from your own LinkedIn account, so it leaves the next time your browser is online with the extension running.A LinkedIn message is always plain, so the formatting toolbar is hidden. When a conversation has both an email address and a LinkedIn identity, you can choose which one to answer on.

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Next steps

Build a sequence

Set the goal and reply mode the drafts are written from.

Workspace and team

Invite the people who will work the inbox with you.