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Every reply to your sequences lands in the inbox, on email and on LinkedIn. A reply stops the contact being emailed, so this is where a sequence hands the conversation back to you. The inbox holds the replies waiting on you. Answered conversations move to Sent and come back after three quiet business days.
The inbox in three panes: a left rail of views and labels with Filters at its top, a list of conversations under a search box, and one open LinkedIn conversation showing its messages with a reply box underneath.

The inbox, with one conversation open.

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Find the reply you need

The rail on the left of the Inbox picks where you look. Inbox holds the replies waiting on you, Reminders the ones you snoozed, and Sent every conversation you sent something in. Needs approval holds AI-written replies waiting on a human. Unlabeled heads the Labels section and holds replies nobody has described yet. Auto-replies and Bounces wait under Kept out of Inbox, so neither clutters the inbox. Turn on Unread beside the search box to see only unread conversations, wherever the rail points.

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Reply to a conversation

Click a conversation in the list. Its newest message opens above the reply box, with older ones folded. Type your reply in the box. Templates inserts a saved reply, and the Suggestions switch finishes your sentences as you type. Click Send reply to send it, which on a wide screen names the address it sends from instead.

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Let AI Assistant draft a reply

Click Draft with AI below the reply box and a generated draft takes the box’s place. It never sends itself: it waits for you to click Send reply, and Needs approval is where drafts queue until someone gets to them. See Reply with AI for writing the steer, reading the draft, and approving it.

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Good to know

A reply to one of your sequences is written by that sequence’s agent, in the same voice it used to write the message. The Agent replies chip above the rail is the switch, and it covers the whole workspace.On any other conversation, nothing is written until you click Draft with AI.Whether a written reply sends on its own is the sender’s Send mode, not this switch. See Reply with AI.
Click Filters at the top of the rail. It offers Sequence, Mailbox, Sender, Channel, Replied, and Received, with Sort below them.Sequence, Mailbox, and Sender each have an Is and an Isn’t tab. Is keeps one value, Isn’t leaves a set of them out. The button counts your active filters, and the cross beside it clears them all at once.
Open Sent and set Replied in Filters. Replied keeps the conversations where you or the agent answered the contact’s latest reply. Not replied keeps the ones still waiting on you.An automatic reply that arrives after your answer leaves the conversation under Replied. A search or a label in the inbox finds answered conversations too.
Click Done in its header, or press E. It stays out until the next message, theirs or yours, and Undo in the toast puts it back at once. Select several in the list to mark them done together.An automatic reply does not bring it back, and neither does a message you forward.
Your answer moves it to Sent: the inbox keeps only what waits on you.It comes back three business days after your last message if they have not replied, tagged No answer in 3 business days. A reply from them brings it back at once.A conversation whose latest reply was labeled Negative, Meeting booked, Meeting completed, Closed or Wrong contact does not come back on its own. An unread conversation stays in the inbox until someone reads it, even after the agent answers it.
Click Don’t bring back in the toast after you send, or Done in the header later. Either keeps it out until the next message.You can also choose before you send. Under More reply options, If they do not reply starts on Remind me in 3 business days when their reply leaves the conversation open. Pick Do not remind me there, and the conversation is marked done once your reply sends.
An automatic reply never stops a sequence. A hard bounce stops the contact being emailed at all.
Click a folded message to open it, and click its arrow to fold it again. When three or more older messages sit above the newest, all but the last wait behind Earlier messages.
At the top of the list, a button names where you are. Click it to open the rail, with your labels and filters, from the left.
Yes. Drag the line between the list and the open conversation to give either one more room. The inbox remembers the width in this browser, and a double-click on the line puts it back.
Yes. Once a filter is on, the bookmark beside Filters saves it under a name, and it appears under Saved views in the rail.The AI Assistant can save one too, keeping unread only, how recently a reply arrived, a sender, and what the view leaves out.
Yes. It filters replies the same ways Filters does, marks conversations done, adds or removes a conversation’s labels while keeping its others, and gives a label an icon. It can also mark the contacts of several conversations as do not contact at once. See Chat.
The rail’s Labels section lists your labels, and clicking one lists every conversation with that label, answered or not. Labels nothing is filed under wait behind Empty labels. Use Labels in a thread’s header to tag the conversation you are reading, or to create a new label.A label set to Keep out of Inbox files its conversations under Kept out of Inbox, beside auto-replies and bounces.The Auto-label switch sits beside the heading. On, it reads each new reply and applies one of the built-in labels, but only when it is highly confident. Off, new replies wait in Unlabeled until a person describes them. Turning it off takes one click, with Undo in the toast that follows.
Uncertain replies stay in Unlabeled either way. The switch decides whether the confident ones get labeled for you.
Click Snooze in a thread’s header and pick a preset, or Pick a date and time… for something specific. The conversation waits in Reminders and comes back at its time. A new reply brings it back immediately, and Cancel snooze undoes it.The reply box has its own version under If they do not reply. Pick a time before you send, and the conversation returns to you then if nobody answers. An inbound reply clears it.
Click Forward this message on the message you want to pass on, then enter one or more addresses and an optional note.A forward goes out as a new email, not inside this conversation. A reply to it comes back to you, never to the contact, and any attachments come along. You cannot forward to the contact’s own address.
Both live in the thread’s header. Do not contact opens Never contact this person again?, which lists the active sequences it stops before you confirm.Delete conversation removes the conversation and its messages from Oneprofile. The contact, their sequence, and the do-not-contact list are untouched. A new reply starts a fresh conversation.
Neither can be undone from the inbox. Read what each dialog says it changes before you confirm.
The send button reads Queue on LinkedIn instead of Send reply. The message goes from your own LinkedIn account, so it leaves the next time your browser is online with the extension running. It never waits in Tasks, whatever the sender’s run mode: sending it is your approval.A LinkedIn message is always plain, so the formatting toolbar is hidden. When a conversation has both an email address and a LinkedIn identity, you can choose which one to answer on.

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Next steps

Reply with AI

Generate a draft, review it, and approve it before it sends.

Do not contact

The list of people Oneprofile will never email.

Build a sequence

Set the goal and the prompts the replies are written from.

Workspace and team

Invite the people who will work the inbox with you.