Skip to main content
A sequence can sit live and send nothing for several different reasons. Work through them in order, cheapest to check first.

​
Work through the checks

1

Confirm it actually launched

Open the sequence from Sequences and read its status. One still marked Draft never launched, whatever the canvas looks like, and its contacts read Not started.
2

Read the reason beside the status

When nobody on a running sequence can move, the header says why after Running, such as “Outside sending window · resumes tomorrow”. The Audience tab repeats it in a banner, with a button to the fix.
3

Check the sending window

Open the Settings tab’s Schedule section and check the Sending window. Its hours run on each sender’s timezone unless you picked one zone, and email and LinkedIn steps both wait outside them.
4

Check the daily send limit

On Settings, under Senders, each sender shows its emails today against the combined Daily send limit of its connected mailboxes. A mailbox at its limit waits until midnight in its sender’s timezone, and so do the contacts it emails.
5

Check the sender's mailbox

A sender with no connected mailbox sends nothing. On Settings, under Senders, look for a sender with a Connect a mailbox button, or one reading “1 disconnected”, and reconnect it.
6

Check the sender's LinkedIn browser

The extension runs LinkedIn steps in the sender’s own Chrome, which reads Browser offline when it stops checking in during the window. Open that Chrome and sign in to LinkedIn as the sender.
7

Check the audience

Open the Audience tab and click Blocked, if it is there, to list who this sequence will not reach and why. Anyone held by a mailbox, a browser or a limit stays under In progress, with the hold named on the row.
8

Check your balance

Sending pauses the moment credits run out. Buy credits and the sequence resumes by itself, with every contact where it stopped.

​
Good to know

It’s due outside the sending window in its sender’s timezone, rather than stuck. With senders in several timezones, one contact can wait while another sends. See Schedule and sending window for how the window and its pacing work.
Nothing in their row reaches them on a channel this sequence uses. An email step needs an email address, and a LinkedIn step needs a LinkedIn profile URL.Hover a contact’s Unreachable chip to read which one is missing. Add the address or profile URL to the audience table and they join.
Click Blocked on the Audience tab to list them. Each row’s status says why:
  • Unreachable: no address this sequence can use
  • Do not contact
  • In another sequence
  • In cooldown: another sequence reached them too recently
  • Bounced
  • Mailbox removed: the mailbox that first emailed them is no longer on this sequence. Resume them once it is back
  • Interrupted or Could not write: a step stopped. Retry runs it again
A contact is in one live sequence at a time, and another one holds them. Open the contact on the Audience tab and it names that sequence, with a link to it. They join this one as soon as that sequence lets them go, unless they replied, bounced or unsubscribed there.A draft holds nobody. Its contacts read Not started, so a draft never keeps them from another sequence.
Nothing is running for them yet, so there is nothing to pause. Remove from this sequence, in the contact’s row menu, still takes them out.
Yes. Name the contact, and it says what is holding them back in that sequence. Ask about the whole sequence, and it counts who cannot be reached and why.It can also show one contact’s history in the sequence, oldest first: every message, reply and decision. See Chat.
Another sequence contacted them recently, so the workspace cooldown refused them rather than writing twice. Those nothing had reached yet start at step one once the window passes. The rest stay stopped until you open a row menu and choose Resume to contact them anyway. See Cooldown.
The Summary on the Overview tab names the reason, such as “Paused · Out of credits” or “Paused · No mailbox”. Every other tab shows the reason in a banner.Four fixes resume it on their own: reconnecting a mailbox, reconnecting the sender’s LinkedIn, buying credits, and raising the spending limit. Every other reason needs Resume sequence once you have fixed it, and every contact keeps its place.While a sequence is paused, nothing is sent on either channel, approved LinkedIn steps included.
The extension may be paired to a different sender. It then checks in for that sender, and this sender’s browser reads Browser offline. Open the sender’s LinkedIn page from the banner and pair this browser again.
If another sender on the sequence has LinkedIn connected, contacts who have not had a LinkedIn step yet move to them. Contacts who already had one stay, because their conversation belongs to that account. When no sender can run LinkedIn steps, the sequence pauses and resumes once one reconnects.
Yes, once an offline browser has held a running sequence’s LinkedIn steps for two hours inside that sender’s sending hours. The workspace is then told once, by email or Slack. Choose who hears it under LinkedIn browser offline in Notifications.

​
Next steps

Clear the launch checks

Every check a sequence has to clear, explained.

Mailbox health and capacity

Daily limits and what Disconnected means.