Work through the checks
1
Find the mailbox
Open the Mailboxes tab of the senders page. The Disconnected card counts how many need attention, and the Status column shows which.
2
Refresh first
Click Refresh status. A brief provider hiccup often clears on its own.
3
Reconnect
Still disconnected? Choose Reconnect from the row menu and sign in to the same account again.
4
Verify the connection
Run Verify connection from the row menu so the mailbox is send-verified before sequences resume.
The Status column reads Connected and today’s sends start counting again.
Good to know
Why do mailboxes disconnect?
Why do mailboxes disconnect?
A changed password, an expired session, or the provider revoking access all break the connection. None of them lose your sequence.
What happened to sends while it was down?
What happened to sends while it was down?
They waited. Sending resumes within the daily caps once the mailbox reconnects.
Next steps
Connect a mailbox
The connection flow from the start.
Email deliverability
Caps, schedules, and mailbox health.