Work through the checks
1
Find the mailbox
Open the Mailboxes tab of the senders page. The Disconnected card counts how many need attention, and the Status column shows which.
2
Refresh first
Tick its row and click Refresh status in the bar that appears. A brief provider hiccup often clears on its own.
3
Reconnect
Still disconnected? Choose Reconnect from the row menu and sign in to the same account again.
The Status column reads Verified and today’s sends start counting again.
Good to know
Why do mailboxes disconnect?
Why do mailboxes disconnect?
A changed password, an expired session, or the provider revoking access all break the connection. None of them lose your sequence.
What happened to sends while it was down?
What happened to sends while it was down?
They waited. Sending resumes within the daily send limits once the mailbox reconnects.
How do I bring back a mailbox imported from InboxKit?
How do I bring back a mailbox imported from InboxKit?
A mailbox that left InboxKit comes back on its own once it is active there again. Oneprofile notices at its next InboxKit check, then the hourly connection check reconnects it.Any other imported mailbox comes back when you import it again with Import from InboxKit. After Remove everything, connect InboxKit again first.
Next steps
Connect a mailbox
The connection flow from the start.
Email deliverability
Caps, schedules, and mailbox health.