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This standalone walkthrough uses an imaginary company selling a café loyalty app: buy nine coffees and get the next one free. The product helps cafés bring customers back. 1:48 video, rendered September 2026. Recorded in the native product interface with fictional demo results.

What you’ll learn

  • Write an opener and follow-up that help the customer.
  • Preview a complete email and check its audience.
  • Review the sender and launch settings.
1

Start with a useful offer

The video starts with a prepared two-email draft. Dana’s opener helps coffee-and-pastry regulars choose Juniper again. Priya’s invites Saturday brunch guests back on a weekday. Each offers a sample reward card.In Builder, open the email and review the complete message. Switch to Preview to check how the greeting and message render for a contact.
2

Make the follow-up useful

The follow-up delivers a link to the promised reward card: buy nine coffees and get the next one free. The video opens that sample. The example waits three days and replies in the same thread.
3

Check the audience and sender

Review Audience and its settings. Confirm the table or view and the Work email mapping. Choose people whose contact details and product fit you have checked. The example’s Ready to contact view requires both Keep and Valid. Dana and Priya qualify; uncertain addresses and unconfirmed product fit stay out.On Settings, under Senders, confirm the assigned sender has a connected mailbox and available capacity. Review the sending settings before launch. See Connect a mailbox for mailbox setup.
4

Launch

Click Launch. Anything still to do is listed with a button that opens where you do it. Confirm when the audience, sender and messages match your intent.The video simulates the launch and sends no real emails. Launching your own sequence starts outreach from your connected mailbox. Be ready to help when someone replies.

Continue the conversation

The native inbox shows Dana asking for a walkthrough. Automatic follow-ups have stopped for her. Maya prepares a helpful reply with the sample and an invitation to walk through it together; the draft remains unsent. Run an agent on a table covers researching a useful offer. Push leads to your CRM covers a sales handoff with context.