> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getoneprofile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Your mailbox disconnected

> A mailbox shows Disconnected and sending waits. Reconnect it, verify it, and know what happened while it was down.

A disconnected mailbox stops sending from it until it is reconnected. Sequences hold those sends rather than losing them.

## Work through the checks

<Steps>
  <Step title="Find the mailbox">
    Open the **Mailboxes** tab of the senders page. The **Disconnected** card counts how many need attention, and the **Status** column shows which.
  </Step>

  <Step title="Refresh first">
    Click **Refresh status**. A brief provider hiccup often clears on its own.
  </Step>

  <Step title="Reconnect">
    Still disconnected? Choose **Reconnect** from the row menu and sign in to the same account again.
  </Step>

  <Step title="Verify the connection">
    Run **Verify connection** from the row menu so the mailbox is send-verified before sequences resume.
  </Step>
</Steps>

<Check>
  The **Status** column reads Connected and today's sends start counting again.
</Check>

## Good to know

<AccordionGroup>
  <Accordion title="Why do mailboxes disconnect?">
    A changed password, an expired session, or the provider revoking access all break the connection. None of them lose your sequence.
  </Accordion>

  <Accordion title="What happened to sends while it was down?">
    They waited. Sending resumes within the daily caps once the mailbox reconnects.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Connect a mailbox" icon="mail" href="/outreach/connect-a-mailbox">
    The connection flow from the start.
  </Card>

  <Card title="Email deliverability" icon="shield-check" href="/outreach/email-deliverability">
    Caps, schedules, and mailbox health.
  </Card>
</CardGroup>