> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getoneprofile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# A sequence isn't sending

> The sequence is live but nothing has gone out. Work through the launch checks, the schedule, and the mailboxes behind it.

A sequence can sit live and send nothing for several different reasons. Work through them in order, cheapest to check first.

## Work through the checks

<Steps>
  <Step title="Confirm it actually launched">
    Open the sequence and read its status. One still marked **Draft** never launched, whatever the canvas looks like.
  </Step>

  <Step title="Check the sending window">
    Open the **Settings** tab's **Schedule** section and check the **Sending window**. Anything due outside it waits for the next opening.
  </Step>

  <Step title="Check the daily cap">
    Each mailbox carries a **Daily send limit**. Once today's sends hit it, the rest wait for tomorrow.
  </Step>

  <Step title="Check the sender's mailbox">
    A sender with no connected mailbox sends nothing. On the **Senders** tab, look for a sender marked as having no mailboxes, or one whose mailbox reads as disconnected, and reconnect it.
  </Step>

  <Step title="Check the audience">
    Open the **Audience** tab. Its preview names how many rows will be enrolled and why the rest are not: no address, on the do-not-contact list, or already enrolled in this sequence.
  </Step>

  <Step title="Check your balance">
    Sending pauses the moment credits run out. **Buy credits**, and the sequence resumes where it stopped.
  </Step>
</Steps>

## Good to know

<AccordionGroup>
  <Accordion title="Why does a send wait even though the sequence is running?">
    It's due outside the configured window rather than stuck. See [Set the schedule and sending window](/outreach/schedule-and-sending-window) for how the window and its pacing work.
  </Accordion>

  <Accordion title="Why does the editor say the sequence paused itself?">
    A banner reading **Paused automatically** names the reason, like every assigned mailbox disconnecting or the workspace running out of credits. Fix it and the sequence resumes on its own, and every contact keeps its place.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Clear the launch checks" icon="list-checks" href="/outreach/launch-checks">
    Every check the preflight runs, explained.
  </Card>

  <Card title="Mailbox health and capacity" icon="heart-pulse" href="/outreach/mailbox-health-and-capacity">
    Daily limits, warmup, and what Disconnected means.
  </Card>
</CardGroup>