> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getoneprofile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# A connection stopped working

> An integration shows an error and the columns that use it have stalled. Reconnect it and check what it was in the middle of.

An integration that loses its login or its access stops mid-sync. Reconnect it and see what stalled while it was down.

## Work through the checks

<Steps>
  <Step title="Find the connection and read its status">
    In **Settings**, open **Connections**. A row reading **Error** cannot reach the tool with the login you gave it.
  </Step>

  <Step title="Run a health check">
    Open the connection and click **Run health check** on its **Configuration** tab to confirm what is actually broken.
  </Step>

  <Step title="Reconnect or re-enter the credential">
    Click **Reconnect** in the banner at the top of the connection to sign in again. To replace an API key instead, choose **Edit configuration** from its **More Actions** menu.
  </Step>

  <Step title="Check what stopped">
    Go back to your tables and re-run any column that reads from this tool. A column that failed while the connection was down stays failed until you run it again.
  </Step>
</Steps>

## Good to know

<AccordionGroup>
  <Accordion title="What does each health status mean?">
    **Healthy** means we can reach the tool. **Warning** means we can reach it but something needs attention. **Error** means we can't reach it with the login you gave us, and **Not checked** means it hasn't run yet.
  </Accordion>

  <Accordion title="Do I lose anything by reconnecting?">
    No. Reconnecting keeps the connection and everything already set up on it. It only renews access.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Connect a tool" icon="plug" href="/integrations/connect-a-tool">
    Browse the directory and fix a broken connection.
  </Card>

  <Card title="Import from a tool" icon="download" href="/find-leads/import-from-a-tool">
    Bring rows in again once the connection is healthy.
  </Card>
</CardGroup>