> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getoneprofile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cooldown

> One rule for the whole workspace: how long before anyone hears from you again.

Two sequences running at once can reach the same person in the same week without either one knowing. The cooldown stops that: nobody is contacted again inside the window you choose, by any sequence, from any sender.

## Set the cooldown

<Steps>
  <Step title="Open Cooldown">
    Go to [Cooldown](https://app.getoneprofile.ai/settings/cooldown) in Settings.
  </Step>

  <Step title="Turn it on and choose a window">
    Enter a number of days. Anyone contacted within that many days is not contacted again until it passes.
  </Step>
</Steps>

It can be left off, and it starts off for every workspace that existed before it shipped.

## What happens to a contact inside the window

They are stopped, with the reason on their row. The **Contacts** tab reads **Stopped**, and **Why** says when they were last contacted.

Nothing brings them back on its own. The cooldown refuses a contact rather than queueing them, so there is no date to wait for and no sweep that enrols them later.

The rule is checked twice: when a sequence decides whether to enrol somebody, and again immediately before every send. A contact reached by another sequence mid-cadence is stopped before the next message goes.

## Contact them anyway

Open the row menu on the **Contacts** tab and choose **Resume**. They start at step one of that sequence.

This applies to that sequence only. Every other sequence still refuses them, and the clock is untouched.

## Good to know

<AccordionGroup>
  <Accordion title="What counts as contacting someone?">
    An email send, a LinkedIn message, an InMail and a connection request all start the clock. A profile view, a follow, a like and a withdrawn invitation do not.

    Only sends Oneprofile made. A date carried in from another tool is not part of the clock.
  </Accordion>

  <Accordion title="Does the cooldown stop a sequence from finishing its own steps?">
    No. A sequence's own earlier messages never count against it, so a cadence runs to the end however short the window is.

    Only somebody else reaching the contact stops it. That is usually another sequence in the same workspace.
  </Accordion>

  <Accordion title="How is this different from the do-not-contact list?">
    The [do-not-contact list](/outreach/do-not-contact) is compliance. Those people asked never to hear from you, only a person can take them off it, and no sequence can overrule it.

    A cooldown is your own pacing choice between sequences that are all allowed to send. You can overrule it for one contact in one sequence.
  </Accordion>

  <Accordion title="Can I see how many the cooldown will refuse before I launch?">
    Yes. The **Audience** tab's preview counts them alongside the rows with no address, the ones on the do-not-contact list, and the ones already enrolled.

    A cooldown never blocks a launch, even when it refuses the whole audience.
  </Accordion>

  <Accordion title="Where did exclusion lists go?">
    They were removed. Accounts you never want contacted go on the do-not-contact list, which accepts a whole domain as well as one address.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Choose the audience" icon="users" href="/outreach/choose-the-audience">
    Pick a table and a view, and see who a sequence will enrol.
  </Card>

  <Card title="Do not contact" icon="ban" href="/outreach/do-not-contact">
    The list Oneprofile will never email, however long ago you last wrote.
  </Card>
</CardGroup>